Maui Business

Hawaiian Ranks #1 for Punctuality, Fewest Cancellations in July

September 12, 2011, 5:24 PM HST
* Updated September 12, 5:27 PM
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Hawaiian Airlines, photo by Wendy Osher.

By Sonia Isotov

Hawaiian Airlines was the most reliable airline in the nation for the month of July, as reported today by the US Department of Transportation (DOT) in its monthly Air Travel Consumer Report.

The airline continues to maintain its #1 ranking in on-time performance and fewest cancellations in the nation, and is second overall in fewest misplaced bags and fewest consumer complaints, according to the report.

Specifically, Hawaiian finished July as the nation’s top-ranked airline for punctuality, as 95.1% of its flights arrived on time, exceeding the industry average by 17.3%age points. In addition, Hawaiian lead the industry in fewest cancelled flights during the month, recording only two cancellations out of 5,976 total flights. In baggage handling in July, Hawaiian reported 2.33 mishandled baggage reports for every 1,000 passengers carried. Hawaiian also ranked second overall for fewest consumer complaints at 0.50%, with the DOT reporting only four complaints compared to nearly 800,000 passengers served in July.

The Air Travel Consumer Report covers 16 airlines and is available at

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