Maui News

Maui Quest Members at Kaiser Permanente Face Uncertainty Amid New AlohaCare Contract

January 24, 2020, 5:23 PM HST
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Kaiser Permanente. Photo by Wendy Osher.

Kaiser Permanente QUEST members on Maui face uncertainty amid news of a contract that is not inclusive of all islands, Maui Now has learned.

“While we are pleased that AlohaCare can continue to support QUEST members on Oʻahu, we are disappointed that AlohaCare was not selected for an all-island contract,” said Laura M. Lott, Director of Communications & Public Relations for Kaiser Permanente.

In an email communication, Lott ensured that under its current affiliation, Kaiser Permanente’s existing 20,000 Oʻahu QUEST members will have the opportunity to keep their current care and personal physician.

“We are currently working with AlohaCare and other community stakeholders to determine how all Kaiser Permanente QUEST members on Maui can continue to receive care from Kaiser Permanente,” Lott said.

A Kaiser spokesperson said:


“As the top-rated QUEST plan in the state for the past 15 years, Kaiser Permanente is honored to work with AlohaCare to continue to serve our Oʻahu QUEST members.


“Our affiliation with AlohaCare demonstrates our shared long-term commitment to provide high-quality care to Hawaiʻi’s Medicaid beneficiaries. Together, we bring decades of experience providing integrated health services and can leverage our organizations’ complementary strengths to improve the health of our community. We look forward to working together with AlohaCare and supporting their mission of serving Hawaiʻi’s most vulnerable population.”

Further details will be shared as they become available.

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