Maui Business

Unemployment Claims Bog Down Online System

March 20, 2020, 12:33 PM HST
* Updated March 22, 10:28 AM
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Unemployment claims continue to rise, bogging down the state’s online claims system, with many reporting that they couldn’t access online services yesterday.

The Honolulu Star Advertiser reports that weekly unemployment claims for the month through March 18 are in excess of 9,100, but the tourism industry is expecting much more.

The Hawai‘i State Department of Labor & Industrial Relations on Tuesday announced a shift in services in Honolulu to provide individualized claims servicing while limiting the public’s exposure to large gatherings. The unemployment offices in Hilo, Kealakekua, Wailuku, and Līhuʻe followed suit on Wednesday. Unemployment benefits service will switch to an appointment only service for those not using the online system.

“We’re taking this step to help prevent the spread of Novel Coronavirus (COVID-19) and ensure the safety of staff and the communities served,” said DLIR Director Scott Murakami. “The safest, and most efficient way to apply for unemployment benefits is through our online system at We’re requesting the community’s support on this as we’re focusing on processing claims as soon as possible and getting benefits out to the community.”


Individuals seeking services may still receive assistance by appointment only. Appointments can be made by contacting your local office by phone. Contact information can be found online at The unemployment offices will maintain normal business hours and will stay available to the public and those seeking services.


Information for filing benefits claims online is available at

Auxiliary aids and services are available upon request to individuals with disabilities. TDD/TTY Dial 711 then ask for (808) 586-8866

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